I also experienced an absolute nightmare of the flight with them. I filled out their 1500 term complaint type by reducing it right down to the point that even I didn't fully grasp what I'd passed through.
The 9/15/fifteen, it's going to take a while to be overlooked. Starting off with Yet another hold off in our flight, which theoretically would depart Orlando 19: 40h, and immediately after hours of delay, all over again on account of issues with the aircraft, the commander warned us that perhaps the aircraft would not get off due to doable structural problem Along with the luggage doorway from the plane as well as the door was opened to Anyone who wanted to go away the aircraft.
American Airways,I'm so disappointed !!! I'd this kind of complicated time with my disabled baby!! You dropped my stroller seat belt, i had to walk the many way around the airport Keeping my 4 yrs aged daughter…and just after standing one hour in the baggage claim they informed me to simply call your buyer service ,guess what? They could’nt do anything!! it proceeds? unbelievable!!!
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I am sorry to say that our knowledge at the AA counter in Newark was less than stellar – Of The 2 shopper service reps for the counter helping travellers examining in, 1 focused her time and energy to ONLY Firstclass travellers, and another girl appeared to do as minor as feasible – as well occupied worrying about what Anyone else was accomplishing – all besides what she may very well be doing! As the road grew longer, the considerably less interested she grew to become, and her attitude was horrific – It took us much less the perfect time to get towards the Airport than it did standing in line to check in! (in excess of an hour or so with only four people before us). By the point we stepped up towards the counter – a different consultant got on board – we needed to “relaxed ourselves down” – you may think about how the opposite forty or so men and women began to truly feel powering us! While you continually attempt to tell us, you “treatment” concerning the passenger, and this personal could use a bit of Frame of mind adjustment – or obtain her Yet another placement!
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On seven/18/14 my spouse and I were being on your flight sixty seven from BCN to Jfk. We boarded the plane and found that it experienced no wifi or enjoyment options with the seat. When the meal was served we asked the flight attendant When the food had any peppers(the vegetable) in it as the “rooster” along with other substances were unrecognizable. My spouse is highly allergic to peppers and he had to be particular there were none. The attendant mentioned she had no concept of what the food stuff ingredients have been in possibly choice so he did not take in. How difficult would it not be to your catering dept to ship an index of substances for this type of problem? The plane alone was outdated and alert on The within. When received within the airplane, the mentor part smelled of fecal subject and it took pretty some time for that scent to dissipate.
I have constantly been a loyal customer to AA and don't feel any of the prospects should be treated Within this way!
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the AA particular person within the AA terminal to become pretty snide, when actually I had accomplished all the things in my Management for getting on the plane inside of a timely vogue.
LIES. American Airlines has lied to me consistently. My bag did not arrive with the airport. I was looking forward to an extended period of time at the carousel and no luggage arrived out for my flight. Nor did any individual in the baggage Workplace that experienced a transparent check out with the carousel arrive out to state absolutely nothing could well be coming. I checked at the Business office they usually then claimed there was NO Purpose why my suitcase shouldn’t have arrived. They have been to send my suitcase to me at my hotel. At 2:24 PM I gained a cellphone call from a recorded message expressing my bag was picked up and might be sent within just six hrs. LIE. I known as the delayed baggage selection and was advised site it absolutely was picked up at 3 PM and could be delivered inside of 6 several hours. LIE. I checked on line this evening and it explained it was picked up at three PM and will be sent in 6 several hours. LIE.
I know that it might be some time prior to USAIR and American software are going to be synched. But, there is no cause for your agents to be so disconnected.
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I used to be to inform you of my not so enjoyable expericences using your airline, and requesting a refund of my flight. First off I had been suppose to get over the seven:55am flight from Gulftport,MS.